Knowledge Base

FAQ (15)
TOS - Terms of Service (1)
Network connectivity troubleshooting (2)
Beginner guides (2)


How does renewal work; will you charge me automatically?
Automatic payments First and foremost: we never charge your Credit Card or Paypal account automatically. We do not store customer's payment info...

TOS - Terms of Service
Terms of Service and Acceptable Use Policy Support All our services are strictly self-managed . While we maintain the ideal working condit...

How to change billing cycle?
Changing billing cycle It is possible to modify billing cycle without having to contact support. Please note, however, that if you have already re...

Do you have money back guarantee?
Yes, we have 30-day no questions asked money back guarantee, subject to our Terms of Services. Please submit a request for full refund by navigating t...

Do you use XEN, KVM or OpenVZ?
We use KVM with our own proprietary management software (KiwiVM).

How on earth can you make profit with such pricing?
This is possible due to the very efficient server management workflows we've been developing since 2003. For example, our entire infrastructure relies...

Resolving connectivity issues: iptables
In many cases connectivity issues may arise from incorrect iptables configuration. Very often misconfigured iptables is the result of a recent change ...

Can I upgrade/downgrade my plan?
Please open a ticket and we will help you change the plan. All data and existing IP will be preserved during the upgrade.

Troubleshooting network connectivity issues
So you have just found out that you no longer have access to your VPS. Let's find out what is causing the issue. We will be using ping.pe for our trou...

Can I install custom OS or load a custom iso image?
Sorry, OpenVZ does not support that. So, no custom OS for now and no Windows.