Knowledge Base

FAQ (16)
TOS - Terms of Service (1)
Network connectivity troubleshooting (2)


How does renewal work; will you charge me automatically?
Automatic payments First and foremost: we never charge your Credit Card or Paypal account automatically. We do not store customer's payment info...

TOS - Terms of Service
Terms of Service and Acceptable Use Policy Support All our services are strictly self-managed . While we maintain the ideal working condit...

WTF is this, your servers must be oversold like 1000%
Try us for 30 days and get your money back if you run into any issues. On our KVM plans both RAM and SSD allocations are reserved on exclusive basis....

How to change billing cycle?
Changing billing cycle It is possible to modify billing cycle without having to contact support. Please note, however, that if you have already re...

Do you use XEN, KVM or OpenVZ?
We use KVM and OpenVZ (your choice) with our own proprietary management software. Make sure to select the plan based on appropriate platform (KVM/OVZ ...

Do you have money back guarantee?
Yes, we have 30-day no questions asked money back guarantee, subject to our Terms of Services. Please submit a request for full refund by navigating t...

How on earth can you make profit with such pricing?
This is possible due to the very efficient server management workflows we've been developing since 2003. For example, our entire infrastructure relies...

Can I upgrade/downgrade my plan?
Please open a ticket and we will help you change the plan. All data and existing IP will be preserved during the upgrade.

What OS (Operating Systems) are supported?
You can install one of the following OS - both 32 and 64 bit versions are available in your control panel: CentOS, Scientific Linux, Debian, Ubuntu, Fedora. Sorry, no support for Windows for now.

Can I install custom OS or load a custom iso image?
Sorry, OpenVZ does not support that. So, no custom OS for now and no Windows.